Making a Return
IT’S IMPORTANT TO US THAT YOU’RE COMPLETELY SATISFIED WITH YOUR Scotteezurban.com MERCHANDISE.
We accept returns for up to 30 days after receipt of your purchase. Return items must be sent back in their original condition and packaging, with store tags attached. Sorry, but we cannot take back personal items such as underwear, make-up and body jewelry. We will not be able to accept returns on swimwear purchases if the tags or hygienic strips have been removed.
All returned orders must be pre approved by Scotteez Urban before sending merchandise back. Contact us on contact page for return request.
When returning footwear, shoes must be placed inside of the manufacturer’s shoebox, then inside of a separate shipping box. Do not write on the manufacturer’s shoebox, tape it closed, or use it as a shipping box. Footwear returns will not be accepted unless both the shoes and shoebox are undamagedand unworn. Fragrances may only be returned if they are still sealed in their original packaging.
To send an item back to us, please enclose the Scotteezurban.com invoice which arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance, as Scotteezurban.com cannot be responsible for lost return shipments. Send your package to:
P.O. Box 8365
Madison, WI 53708-8365
Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.
Due to our rapidly changing store inventory, Scotteezurban.com does not process exchanges. We suggest that you send your merchandise back to us for a refund, and place a new order with us at any time.
We are required by law to charge sales tax on orders delivered to states in which we have corporate locations. Therefore, sales tax will be charged on orders delivered to Wisconsin.
It is important for you to understand that we use third party contractors to help us operate our business, such as operating the server for the Site, performing delivery and shipping services, and sending postal mail and email, and may share your information with these contractors for those limited purposes. We require that contractors do not disclose personally identifiable information or use it other than as necessary to perform services for us.
Because we care about your privacy, we will not give your personally identifiable information to third parties, such as marketers or retailers, for them to use to contact you about offers or promotions of their own.