Making a Return
It’s important to us that you are completely satisfied with your Scotteezurban.com merchandise.
Scotteez Urban, LLC accept returns for up to 30 days after receipt of your purchase. All return items must be sent back in their original condition and packaging, with store tags attached. Sorry, but we cannot take back personal items such as underwear, make-up and body jewelry. We will not be able to accept returns on swimwear purchases if the tags or hygienic strips have been removed.
When returning footwear, shoes must be placed inside of the manufacturer’s shoe box, then inside of a separate shipping box. Do not write on the manufacturer’s shoe box, tape it closed, or use it as a shipping box. Footwear returns will not be accepted unless both the shoes and shoe box are undamaged.
All returned orders must be pre-approved by Scotteez Urban, LLC before sending merchandise back.
Please use our “Contact Us” form for return request. On the request, please provide the order number and the reason why you want to return the item. You may use any shipper you like, but we recommend purchasing tracking and insurance, as Scotteez Urban, LLC cannot be responsible for lost return shipments. Buyer has to pay for the return shipping fee.
Send your package to:
Scotteez Urban, LLC
P.O. Box 8365
Madison, WI 53708-8365
Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shipping fees are non-refundable.
Exchanges
Due to our rapidly changing store inventory, Scotteezurban.com does not process exchanges. We suggest that you send your merchandise back to us for a refund, and place a new order with us at any time.
Sales Tax
We are required by law to charge sales tax on orders delivered to states in which we have corporate locations. Therefore, sales tax will be charged on orders delivered to applicable states.
Delivery of the Packages
Scotteezurban.com will not be held responsible for any packages lost, stolen or damaged when the carrier confirms that order is
delivered.
